Terms & Conditions
Last updated: August 2026
These Terms & Conditions apply to services and products purchased from Run Recruitment.
Run Recruitment is operated as a partnership under ABN 27 567 318 935.
By purchasing a service or product from Run Recruitment, you agree to these Terms & Conditions.
1. Our Services
Run Recruitment provides professional resume writing, job application support, interview coaching and related career support services.
Our current services may include:
Professional Resume Writing
Professional Resume PLUS
Interview Coaching
Printed Job Portfolio
other related services or add-ons offered from time to time
The specific inclusions of your purchase are those described on the relevant service or product page at the time you place your order.
2. Payment
Full payment is required at the time of purchase unless another payment arrangement has been agreed with Run Recruitment.
Work will not commence until payment has been received, the required consultation has taken place and we have received the information and documents reasonably required to complete your service.
3. Providing Your Information
Our work relies on the information you provide to us.
You are responsible for providing complete and accurate information about your employment history, qualifications, licences, tickets, skills, experience and other relevant details.
Run Recruitment will not knowingly include false, misleading or fabricated information in a resume, cover letter or other document.
We may ask you to clarify information before work begins or during the writing process.
You are responsible for reviewing your completed documents and confirming that names, dates, qualifications, employment details and other factual information are accurate before using them for an application.
4. Turnaround Times
For Resume Writing and Resume PLUS services, we aim to provide the first draft within 2 business days after:
your consultation has been completed; and
all requested information and documents have been received.
Business days are Monday to Friday and exclude Queensland public holidays.
The 2-business-day turnaround begins on the next business day after both requirements above have been satisfied.
Turnaround times may be affected if we require additional information or clarification from you.
If circumstances outside our reasonable control cause a significant delay, we will contact you as soon as reasonably possible.
5. Revisions
Professional Resume Writing
Your service includes one round of revisions.
Professional Resume PLUS
Your service includes two rounds of revisions.
A revision means reasonable amendments to the work originally agreed upon, such as correcting information, refining wording or making reasonable adjustments based on your feedback.
A revision does not include creating a substantially different resume for another occupation or industry, adding significant new employment history or information that was not originally supplied, or substantially changing the agreed scope of the service.
Additional work outside the included revisions may incur an additional fee. We will discuss any additional fee with you before undertaking that work.
6. Resume PLUS Support Period
Support included with the Professional Resume PLUS package is available for 30 days.
The 30-day period begins when your first draft is delivered unless otherwise agreed with you in writing.
Any included revisions or additional support should be requested within this period.
Requests made after the 30-day support period may be treated as a new service or may incur an additional fee.
7. Interview Coaching
Interview Coaching sessions are approximately one hour in duration.
Sessions may be rescheduled by providing at least 24 hours' notice.
Where less than 24 hours' notice is provided, we may, at our discretion, treat the session as used or offer an alternative appointment.
If Run Recruitment needs to reschedule your session, we will arrange another suitable time with you.
Interview Coaching provides preparation, guidance and feedback. It does not guarantee that you will perform successfully in an interview or receive an offer of employment.
8. Printed Job Portfolio
The Printed Job Portfolio includes standard postage to an Australian delivery address.
You are responsible for providing a complete and accurate delivery address.
Estimated delivery times are not guaranteed and may be affected by Australia Post or circumstances outside Run Recruitment's reasonable control.
Once dispatched, delivery is undertaken by the applicable postal provider. Any issues involving delayed, lost or damaged deliveries will be assessed on a case-by-case basis and handled in accordance with your rights under the Australian Consumer Law.
Additional charges may apply if an item needs to be resent because an incorrect or incomplete delivery address was provided by the customer.
9. Change of Mind and Cancellations
If you change your mind before work has commenced, please contact us as soon as possible.
Where work has not commenced, we may cancel the service and provide a refund.
For the purposes of these Terms, work generally commences once your consultation has taken place, we have received the information and documents required to complete your service, and we have begun preparing your work.
Once work has commenced, refunds are not normally available for a change of mind.
Interview Coaching cancellations and rescheduling are also subject to the notice requirements in Section 7.
Nothing in this section limits any rights or remedies you may have under the Australian Consumer Law.
10. Australian Consumer Law
Our products and services come with consumer guarantees that cannot be excluded under the Australian Consumer Law.
Nothing in these Terms & Conditions is intended to exclude, restrict or modify any right or remedy that cannot lawfully be excluded, restricted or modified.
Services must be provided with due care and skill, be reasonably fit for any purpose made known to us where the applicable consumer guarantee applies, and be supplied within an agreed or reasonable time.
If a product or service does not meet an applicable consumer guarantee, you may be entitled to a remedy under the Australian Consumer Law.
11. No Guarantee of Employment
Run Recruitment uses professional recruitment experience to help you present your experience, skills and qualifications effectively.
However, purchasing our services does not guarantee:
an interview
employment
selection for a particular role
acceptance into a particular industry
a particular salary or employment condition
a response from an employer or recruiter
any other specific employment outcome
Hiring decisions are made by employers and other third parties and are outside Run Recruitment's control.
12. Applicant Tracking Systems and Recruitment Platforms
Where appropriate, we structure and write resumes with modern recruitment practices and readability in mind.
However, applicant tracking systems, recruitment platforms and employer screening processes vary.
We cannot guarantee that a resume will pass a particular automated screening system, achieve a particular ranking or be selected by an employer or recruiter.
13. Your Responsibility When Applying
You remain responsible for deciding which positions you apply for and for ensuring that you satisfy any requirements of those positions.
Run Recruitment does not verify licences, qualifications, employment history, medical suitability, work rights, tickets or other information supplied by you unless specifically agreed.
You should not represent yourself as holding qualifications, licences, experience or other credentials that you do not hold.
14. Communication and Inactive Projects
We need your cooperation to complete your service.
If we request information, documents, feedback or approval and do not hear from you, your project may be placed on hold.
If there has been no response from you for 60 days, we may consider the project inactive and close it.
Any work requested after an inactive project has been closed may be treated as a new service and may incur an additional fee.
We will make reasonable efforts to contact you before closing an inactive project.
This provision does not limit any rights you may have under the Australian Consumer Law.
15. Intellectual Property and Your Documents
Once full payment has been received, you may use the final resume, cover letter and other personalised employment documents we create for your own personal job-search and employment purposes.
Run Recruitment retains ownership of its underlying templates, processes, systems, methodologies, design elements and other intellectual property used to create those documents.
You may edit, reproduce and submit your completed personal documents as required for your own job applications.
You must not resell, commercially distribute or represent Run Recruitment's templates or services as your own.
16. Confidentiality
We understand that employment searches and career changes can be sensitive.
Information and documents you provide to Run Recruitment will be used for the purpose of providing your requested services and managing our relationship with you.
We will take reasonable steps to protect the information you provide and will not intentionally disclose your resume or personal employment information to prospective employers without your permission, unless disclosure is required by law.
Further information about how we handle personal information is contained in our Privacy Policy.
17. Third-Party Services
Our website, payment processing, email, file storage, postage and other business functions may rely on third-party providers.
We are not responsible for outages, interruptions or delays caused by third-party services that are outside our reasonable control.
Nothing in this section limits any responsibility Run Recruitment has under applicable law.
18. Website Information
We make reasonable efforts to keep the information on the Run Recruitment website accurate and current.
Information provided on the website is general in nature and should not be considered a guarantee of employment or a particular career outcome.
Service inclusions and prices may change from time to time. Changes will not retrospectively alter a service you have already purchased unless agreed with you.
19. Problems or Complaints
If you're unhappy with a product or service, please contact us first.
We want the opportunity to understand the issue and, where appropriate, work with you to resolve it.
Contact details are available on our Contact page.
Nothing in this complaints process limits your rights under the Australian Consumer Law.
20. Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes to our services, business practices or legal obligations.
The Terms that apply to your purchase will generally be those available at the time you purchase the service, subject to any rights or obligations that apply by law.
21. Governing Law
These Terms & Conditions are governed by the laws of Queensland, Australia.
You and Run Recruitment submit to the jurisdiction of the courts and tribunals of Queensland and any courts entitled to hear appeals from them.
22. Contact
If you have questions about these Terms & Conditions, please contact:
Run Recruitment
ABN 27 567 318 935
Queensland, Australia
Please use the contact details provided on our website.